Ready to negotiate Comcast bill because of the Xfinity 2023 price increase? Are you fed up with Comcast customer service because of their inflexibility, bait and switch pricing, and lack of service? Want to know how to avoid your negotiation twisting into spending more or taking services you don’t want? Here’s what you need to know.
Top 5 things to know when negotiating with Comcast
- Prepare – know your account information, know about Xfinity offers, and know your options.
- Avoid using chat – it is typically more frustrating and less productive than speaking with someone by phone.
- If possible, bypass general comcast customer service – they typically cannot downgrade or cancel services for you.
- Start with “disconnecting service” and not “bill explanation.” This should result in a transfer to the loyalty department.
- And feel good about saying “no” – you will likely have to say no multiple times.
What to expect from Comcast Xfinity customer service?
Unfortunately, Comcast customer service is more likely to “sell” than “service” which is not what people want. Thus, knowing this can help get you into the right context for your negotiation. Expect the Xfinity customer service team to sell you into a faster internet speed plan. Next, expect an attempt to sell you the latest modem/gateway rental. Packages and bundles are different now; so expect to have a conversation about the new TV and Internet packages/bundles. Lastly, expect an Xfinity streaming box (aka the Flex box), Paramount+ service, Xfinity mobile, sales attempt – even if they are “FREE” for a limited time.
Save yourself time, sanity and the most money with a personalized whole-home TV & Wi-Fi consultation.
How to negotiate Comcast bill.
Our Comcast bill negotiation guide can help you negotiate Xfinity TV prices, Xfinity Internet prices, as well as bundles. Please provide your information below – the guide will be emailed to you and can be downloaded on the resulting page.