By: Brian Cavanaugh, Denver CO
Learning to cancel Xfinity service can be a complicated process. Fortunately, there are many different ways to cancel your account with Comcast. The easiest way is to call customer service and have them take care of the cancellation for you. If you want to save some time and money, then this blog post has all the information that you need about cancelling Xfinity service online or by phone.
Table Of Contents
- How To Cancel Xfinity Service
- How To Cancel Xfinity Internet
- How To Cancel Xfinity Service Online
- Can I Cancel My Xfinity Contract?
- Conclusion – You Finally Cancelled Xfinity
- Frequently Asked Questions: Cancel Xfinity Service
- Want To Learn More About Cutting The Cord And Xfinity?
How To Cancel Xfinity Service
Before calling 1-800-XFINITY (1-800-934-6489) to cancel your Xfinity service, you need to prepare yourself for the retention department. Talking to the department may require multiple attempts as you might encounter difficult representatives to keep you from cutting the cord.
In six steps, this article will show you how to cancel your Xfinity service. The first step is crucial if you want to keep your internet bill while removing your expensive TV bundle package. If you are not interested in lowering your Xfinity Bill and save on average $125 a month on your next bill, skip to step #2.
Before moving forward, I strongly advise you to give StreamWise Solutions a call or schedule an appointment. If you want to get the most bang for your buck, then let StreamWise Solutions. We specialize in helping people lower their Cable TV and Internet bills while ensuring they are getting quality service from a reputable company like Comcast Xfinity or CenturyLink. I am an expert insider with over ten years of experience with these companies. When it comes time to negotiate your cable tv/internet bill down, there is no one better than StreamWise Solutions to help keep your Xfinity internet while lowering your account.
Step 1: Call StreamWise Solutions – Lower Your Xfinity Bills (Recommended Option)
Don’t cancel your Xfinity service just yet. Call StreamWise Solutions. We have all the tools to help you keep your Xfinity internet while lowering your account. We specialize in helping people like you reduce their Xfinity TV and Internet bills without cancelling their provider. Although there are better alternatives, we understand that you want to stick with Xfinity Comcast.
- We’ve successfully helped more than 100 clients save money on cable tv/internet services by providing them with expert advice that allowed them to cancel an existing contract early.
- Free bill negotiation guide of your current Xfinity Service Provider Plan!
- Every consultation includes the best cord-cutting strategy tailored for your needs. Get your favorite shows and movies without the cost of a cable tv bundle service.
Call StreamWise Solutions at 303-794-8600 today! And speak with one of our experts right now about how they can negotiate down your bill.
Step 2: Cancel Xfinity Service – Retention
Be sure to have your bill handy and bring a good portion of patience, as it will be needed.
Speaking with the Xfinity the retention department might be intimidating when going in with the mentality of cancelling the Xfinity service or lower your monthly bills. However, by speaking with them on the phone and negotiating your next few months of bills it will make it easier to cancel service or lower monthly payments.
While on the call, navigate your way through the menu to “cancel service.”
Please, do not do the following:
- Do not talk to the billing department.
- Do not talk to tech support department.
- Do not talk to the transfer department (moving).
No matter what you do, be diligent in moving towards “cancel service” in the menu or when a customer service representative speaks to you. If a representative is not from the transfer team (ask), request it.
It is important for you to know that when cancelling Xfinity TV or internet services there are no penalties if completed within 30 days of your installation. This way you can get out early without any fees associated. However, after this period customers may incur a cancellation fee based off their contract agreement details.
Step 3: Be Authentic And Prepared
Scheduling an hour or more for hold times and transfers can make the process of cancelling Xfinity service more manageable.
In my opinion, honesty is the best policy. Be up front and honest as to why you want to cancel Xfinity service.
There are many reasons why you may want to cancel your Xfinity account:
- The monthly fee seems too high for the services that they offer in comparison to competitors’ offers.
- Internet speeds were slow and expensive to justify the monthly bill.
- You feel ripped off because your friend is enjoying internet only just fine while streaming his favorite shows.
- Tired of paying over $250 for a bundle package
And I’m sure there’s something else! Whatever it is, be prepared with an excuse so you’re ready when speaking to Xfinity customer service. Otherwise, this could delay the process of cancelling Xfinity internet altogether. The more prepared you are with what went wrong during your experience of using these services, the better off you’ll be.
If you are aiming to just keep internet, call us at 303-794-8600 immediately so we can prepare you for an immediate and affordable TV experience alternative. Get the channels you want without any contracts or bundles. You must keep your internet in order to have the abundant amount of cord-cutting options at your disposal.
Step 4: Your Conviction Matters Here
Patience and conviction wins here. Be polite but firm.
When calling in to cancel your service, be prepared for a sales pitch of all of their other services. They will try to offer you the analog TV bundle, home phone service and others; however, stay focused on canceling only basic Internet service. Comcast is pushy with this type of commission-based model –hear them out but deny any offers when asking if you are satisfied with your TV package or what kind of cell coverage you have in your area.
Do not yield nor negotiate less than what you want. If you find yourself with a difficult representative, know when to walk away and try again later if you plan on negotiating your bill lower. However, if you are firm and polite on canceling your Xfinity service, you should be able to move towards the next step.
We absolutely recommend that your emotions do not get the better of you here. Always be polite yet firm.
Step 5: Returning Your Xfinity Equipment
You are almost there!
Returning your Xfinity equipment is simple but can be the very act that can work against you. If you cancelled your Xfinity service, return everything! If you don’t return your Xfinity equipment, you will be charged a hefty fee.
If you didn’t cancel your Xfinity service and decided to keep your internet, return the equipment that isn’t congruent to your internet services, such as adaptors, remotes, and modems.
You can also contact customer service about returning your equipment by phone or chat to make things easier on yourself! It is better to double check and itemize everything before returning your equipment. Instructions on how to return your equipment will be given to you by the agent and via email on file. You can either return your equipment by UPS or dropping it off at the nearest Xfinity store.
Step 6: Finally – Cancelling Xfinity Service Or Lowered Your Bill
Before you pat yourself on the back, you need to make sure you cancelled your Comcast Xfinity account.
Call back Xfinity to ensure your old contract is settled. Remember, your Xfinity contract will still be active until all of your equipment has been received. We do recommend going to the nearest Xfinity store for a reliable process.
How To Cancel Xfinity Internet
Just as mentioned above, we recommend that you speak to us before you cancel Xfinity internet. Cancelling Xfinity internet would make your cord cutting experience harder since you need to have internet to stream your favorite content.
However, Xfinity TV service is fee that you should get rid of all-together. Follow the steps above or give us a call to guide you through the process.
How To Cancel Xfinity Service Online
You can cancel Xfinity service online by signing into your account and clicking on the cancel Xfinity service button.
You also have the option to cancel by phone or at a local Xfinity store, depending on what is more comfortable for you.
- Click ‘Cancel Service’ in your My Account section of Xfinity Comcast’s website with two weeks notice from cancellation date
- Cancel customer services call (online chat may be available)
In our experience, it is better to cancel Xfinity on the phone just in case you have any questions. As far as bill negotiation goes, you are better off calling in to either cancel you Xfinity TV service, security, or phone service. However, cancellation experience may vary based the rep you may have on the phone.
Can I Cancel My Xfinity Contract?
Yes, can cancel your Xfinity contract. However, you are still responsible for the early termination fee (ETF) and a final bill.
How to cancel Xfinity service: If you want to save some time, then call customer service at 800-XFINITY or call us at 303-794-8600 to walk you through the cord cutting process of lowering your bill and providing with you an affordable alternative. Lower your bills and view the channels you want with no contracts!
Conclusion – You Finally Cancelled Xfinity
Congratulations! You finally cut the cord and are no longer tied to a cable company and was able to cancel Xfinity.
If you are looking for a quick and easy way to cancel your Comcast service, then we have all the information that you need right here. We’ve got instructions on how to do it online or over the phone. Don’t forget about our free cancellation consultation where one of our experts will walk you through every step of the process so that there is no confusion!
Frequently Asked Questions: Cancel Xfinity Service
Call Comcast Xfinity at 1-800-XFINITY (1-800-934-6489) to cancel your service. Follow this step-by-step guide to either cancel Xfinity or negotiate your bill.
The fee to cancel Xfinity internet is that they they will usually take the number of months left in your contract and multiply them by $10. This is no different for Xfinity TV service.
If you are looking for information on how to cancel Xfinity service, then this blog post has all the information that you need! We’ve got instructions on how to do it online or over the phone. Don’t forget about our free cancellation and cord-cutting consultation.
Yes, you can cancel Xfinity TV and keep your internet. If you want to learn how to negotiate your bill to internet only, give us a call or read this article on how to do it yourself.
The early termination fee is calculated based on how many months of service you have left. You can find the date that your contract will end, which is usually listed in the “About Your Agreement” section of your bill or online at Xfinity.com and then calculate what fee would apply based on how many days are remaining until it expires.
Xfinity Comcast will most likely not waive your early termination fee. The early termination fee is the penalty for canceling your contract before it expires.
If you are considering cancelling and want to save some money, we recommend that you call customer service at 800-XFINITY or call us. We have many options available that will lower your bills provide with no contracts or hidden fees.
No, Comcast Xfinity does not automatically renew your contract. If you had a bundled package or special rate with your contract, it will voided once your contract ends. Your bills will go higher.
You get out of your 2 year contract by calling Comcast customer service at 1-800-XFINITY. You can choose to either negotiate a contract with a lower cost of service or cancel your account with fees in mind. Of course, you can call us to help your through the cord cutting process. Stop overpaying and start saving! Call 303-794-8600 to cut the cord, save $125 on average with your bills, and watch your favorite shows without limitations.
Be warned! There may be a 60 day notice cancellation fee for your service.
To terminate your Comcast internet subscription, there are two different ways that you can go about it online and by phone. The best way is to call the retention service at 1-800-XFINITY (1-800-934-6489) and to follow this step-by-step guide.
When Xfinity Contract ends, you are no longer obligated to pay for your service.
However, if you don’t contact Xfinity regarding your contract that ended, you will most likely notice an increase in your bill. If you had a bundled package during the lifetime of the contract, it will be separated.
Call us at or follow through the step-by-step process to negotiate your bill lower.