Are Xfinity 2023 Prices Misinformation, Bait & Switch?
Misinformation, multi-tiered support staff, dysfunctional chatbots, bait and switch pricing, and average annual price increases between 10 – 18%. These are just a few reasons Comcast is one of the most hated TV companies in the industry. DailyDot cites these and other problems with Comcast – read the full story. Also, Comcast’s industry-low -3 NPS satisfaction scores don’t lie – view report by Customer Guru. Further, Comcast lost more than 1.5 million subscribers in 2021, according to FierceVideo, yet revenue grew slightly.
Examples of misinformation and “bait & switch” pricing
- Internet Data Caps are unnecessary and should be banned. After pressures from a class-action lawsuit in the Northeast and competitive pressure from Verizon, Comcast pulled their data caps, according to ARS Technica. Ask yourself and Comcast why they are enforcing data caps in Colorado.
- Lack of customer service seems intentional. Xfinity’s chatbot and phone support is painfully and unnecessarily difficult. We regularly hear about language issues, dropped calls, 30-minute plus wait times and never getting a straight answer. Further, and hidden from customers – the loudest complainers eventually get to talk to someone in their “loyalty” department. Ask yourself, how much is your time and sanity worth?
- The bundle price changed again! Xfinity lacks transparency – programming and pricing is a secret; it’s annoyingly complicated; and there is much more behind the annual price changes than the price of the service alone. For one, pricing doesn’t include hidden fees and taxes, read about them here. Also, promotional price changes happen regularly and package discontinuance often results in an unwanted package or bundle. And, quoted (or promoted) prices require fine-print disclaimers like autopay, electronic billing and other services. Ask yourself, will Comcast ever give you a straight answer?
What are people hearing from Xfinity?
Ever heard something like this from a Comcast Xfinity support representative? This is just a few of the statements our customers have shared with us.
- “The triple play bundle bill of TV, Internet and Phone is your least expensive option. If you get internet service by itself it will be $100 a month.”
- “If you are having internet issues, then you need to pay us for more speed.”
- “Our new Comcast Xfinity Flex and Peacock is free and perfect for Cord Cutters, it includes Netflix, Prime and Hulu service for free.”
- “Your bill with the promo price will stay the same for the next year or two.”
- “Yes your double play bundle price is only $100 per month for TV and internet.”
- “You will not save any money by Cutting The Cord, it’s the same price as Cable now.”