StreamWise Solutions Priority Support
Count on StreamWise Solutions for non-biased, expert advice and support
Even though we charge no monthly rate ever, our small business wants to keep Support local and not send you to India… We strive to deliver a personal, white-glove experience in everything we do, including general support and our Professional Priority Support. It’s why our customers love us so much. And it’s just another way we differentiate ourselves from the terrible service offered by cable, satellite and streaming services.
To immediately access our Help Center or Create a Support Ticket, please click here: StreamWise Solutions Help Desk
We offer two support options for customers:
For StreamWise Solutions Customers:
We hope you continue to enjoy your freedom and big savings from Cable & Satellite every month! Since StreamWise Solutions is not a provider like Comcast Xfinity and is not charging you $200+ a month (SWS charges NO monthly rate), we can’t cover the high costs required to provide expert domestic phone, email and in person support.
We care about our customers, so we don’t want to pass you around the phone, send you to India or completely shut off our expert support and resources. However post COVID, providing excellent local customer service is very expensive. In order to continue providing the best, non biased, expert advice and support we have created a process with 2 options to help all of our thousands of customers in the quickest time frame possible.
Support Options
- Free Self Help – For all StreamWise Solutions customers, we have documented common support issues and provide self-serve 24/7 on demand troubleshooting articles in our online Help Center – for free. These articles cover hardware equipment, internet service, WIFI issues, streaming services, antenna and much more. Leverage our wealth of knowledge on demand 24/7 and open a Support Ticket right from our free Help Center. We have tracked SWS Support tickets for the last 13 years and have discovered that less than 1% of SWS Support tickets are from the hardware we installed going bad. Did you know that 95% of issues can be fixed by simply rebooting your devices? Too busy, not techy, or have an issue that is more complex? We offer ALL customers in person expert Support and charge 1x $149 trip fee plus a pro rated $149 an hour labor for all time onsite. See option #2 below for 1/2 off these in person Trip and Hourly Support fees, plus free email & phone support for the entire year too!
- Paid Annual Priority Support Plan -To busy or not techy? Get expedited local expert phone, email and in person support with our $199 annual Pro Support Plan. We pack an enormous amount of great benefits into our Pro Support Plan – over $1000 of value!
- Domestic local email and phone support Mon – Fri ($400+ value)
- 50% discount on in person support trip fees ($74+ value)
- 50% discount on hourly support labor rates ($74+ value)
- Free member exclusive communications, videos & training ($100+ value)
Click here to Enroll in the StreamWise Solutions Priority Support Plan now!
Pay TV providers charge hundreds of dollars a month and provide minimal international “support” with their exorbitant monthly costs. In order to save you the most money we do things differently – you have the freedom to choose the support plan that fits your needs.
The average StreamWise Solutions customer saves $1,500 every year. In the last 14 years we have not charged our thousands of customers any monthly rate at all. If we have helped you at any point in the last 14 years, now is the time for you to support excellent customer service and our local small business. Our goal is to continue all of our work to help you save money and get your freedom from the corporate Cable & Satellite monopolies! Imagine a world where there is no SWS and all you have for TV/Internet Questions and Support is trying to reach Comcast Xfinity and hoping to find someone that cares and knows what they are doing…
We are not a hardware manufacturer nor a TV or Internet service provider which is why our customers don’t pay StreamWise any monthly fees. We end-to-end guarantee our installation work for 30 days. However we do not offer ongoing phone and email support for free, providing expert local support is expensive…
The Best Hardware, Internet and Streaming Services
For hardware, we only install the highest quality hardware supported by some of the largest companies in the world which typically provide a 1 year warranty. This is also why we’ll direct hardware support to those companies. Their websites provide the best way to search, troubleshoot common issues, and get access to their specific support info.
For internet service, we recommend the best internet service provider and speed for your home and help you get the most internet for your money without overspending for excess bandwidth.
The TV and streaming services that we recommend will not only save you the most money every month, but will also be the best fit for your specific needs. We only recommend what is best for our customers, we do not have any ulterior motives.
